Culture | Behavior Matters!

Back to In-person Work Requires a New Type of Leadership

On July 6, 2021

In behavior, behavioral economics, behavioral science, Change, Culture, Leadership

Cover page of the leading human playbook and workbook. Woman looking forward and smiling with graphics and text — The Leading Human Package is Today’s Essential Guide to Help Leaders Navigate the Next Year

At the time of this writing we’re hovering around a 50% vaccination rate for adults in the US.

As the progress continues, companies are looking forward to the time when they can start bringing more of their employees back into the office. This forward-thinking has focused a lot on the physical building design and safety protocols but is often missing a key aspect of the return to work: their employees’ emotional wellbeing.

While many companies have started to bring people back slowly, there has not been a rush except for aside from essential businesses where it has been required. The new normal will probably look nothing like the old normal.

Returning to Work is More Emotional Than We Might Think

On June 23, 2021

In behavior, Culture, Employee Motivation, Leadership

Distressed employee looking at his computer with his head in his hand — Companies that fail to address return to work concerns will see large rates of employee attrition

We are in a unique time right now in the US.

With vaccines readily available and cases of COVID-19 falling, companies are looking to bring people back into the office or install a hybrid model of work that allows flexibility.

This shift brings with it a lot of opportunity but also exposes some larger potential downsides.

Is Organizational Friction Costing you Money?

On July 22, 2020

In behavior, Communications, Culture, Friction

Organizational friction is not a common term, yet it could be one of the biggest reasons that your company is not performing to its full potential.

Friction in human terms is the unnecessary resistance that a person encounters when trying to achieve a task. Organizational friction is the resistance created by policy, social, or environmental factors within a company.

Bad organization friction creates unnecessary resistance within an organization and impedes performance. It causes wasted time, wasted energy wasted resources, and overall frustration. Good organizational friction creates positive resistance that discourages negative behavior, sloppy thinking or risky shortcuts.

How to Shape Company Culture Through Communication

On June 18, 2020

In behavioral science, Communications, Culture

Words matter.

A study conducted by Gary Latham PhD, replaced 12 words in an e-mail from a company president to his employees to demonstrate the power of word choice.

A Powerful Reinforcement Loop With a Common Thread

Half of the company received the president’s original e-mail and half of the company received the same e-mail with 12 achievement-focused words added in. The result? After a week, objectively measured performance showed an increase in effectiveness by 15% and efficiency by 35% for the employees who received the achievement centric email.

The Key to a Great Company: Great Culture

On May 20, 2020

In Culture, Leadership

Have you ever experienced a company with a culture so powerful that you notice it immediately? There is a positive tone in the conversation, a joyful way in which people interact, a different feeling that you get walking through the door.

Those companies are rare.

It is more likely you’ve experienced a company with a culture that is toxic. One where the tone of the conversation is so negative that it instantly brings you down, were the interactions between employees seem hostile, and where you would like to run out the door shortly after entering.

Luckily, those companies are also rare.

Category: Culture

Back to In-person Work Requires a New Type of Leadership

At the time of this writing we’re hovering around a 50% vaccination rate for adults in the US.

Returning to Work is More Emotional Than We Might Think

We are in a unique time right now in the US.

Is Organizational Friction Costing you Money?

How to Shape Company Culture Through Communication

The Key to a Great Company: Great Culture

Luckily, those companies are also rare.

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