Employee Motivation | Behavior Matters! - Part 6

Category: Employee Motivation Page 6 of 23

Creating dialogue

One of the benefits of blogging is getting into a conversation with readers via the comment area. However, most blogs (at least mine) gain very little traction and don’t spur much discussion. That’s a shame.

Real learning and insight come from the interaction between people. It is in these moments that brilliance is usually found. That insight and learning goes both ways – author to reader AND reader to author.

Communication, at its best, is a two-way street. It involves people. It engages them. It moves from a lecture to a conversation.

So tell me…what can I do to increase the likelihood of you leaving a comment here? Please respond by leaving a comment…

Top 5 survival tips for small businesses – guest blog by Paul Schoening (1 of 3)

The following is the first of 3 posts from our guest blogger Paul Schoening, President of Plan C.  He is bringing a unique perspective on what it takes for a small business to survive.  Over the next few weeks, the remaining posts will outline the other survival tips.  Enjoy!

In today’s climate, it seems like we are seeing more people start their own businesses. Often this first business is based on something that they are passionate about.  That isn’t always a bad idea, but sometimes it can cloud our judgment.

I launched my first startup in 2004 in an industry that was also my passion: Cycling. I assumed if there were enough people like me who were passionate about high-end European bike products, my business would thrive. But just because you like cupcakes, doesn’t mean you will thrive in the cupcake business.

As they say, proof is in the data…

Less than 1 in 3 new companies are still around at the 10 year mark.  The chart below shows the proportion of new businesses that were founded in 1992 that were still in business each year for the next 10 years*.

Source; www.smallbiztrends.comIllusions of Entrepreneurship: The Costly Myths that Entrepreneurs, Investors, and Policy Makers Live ByApril 28, 2008

*While these data look at the 1992 cohort of new single-establishment businesses, the failure rate percentages are almost identical for all the cohorts that researchers have looked at. So, these are pretty much the one through ten year survival rates of new firms.

For me, my passion skewed my business planning and although we had great success in the first 2 years, the final 2 were difficult, ultimately resulting in my divestiture out of the business.  Technically, we did just about everything right: created a business plan, networked effectively, and continually grew sales.  However, we didn’t focus on a sustainable business model that took into account how we’d overcome changes in the marketplace.  For me, it was a fluctuating (i.e., rising) exchange rate that we couldn’t overcome.   Here are the five, sometimes contrarian thoughts, on small business survival based on what I’ve learned:
1. Don’t build a business plan: Wait a minute — aren’t business plans supposed to be Entrepreneurship 101? What about all those popular books telling you that you can’t get to first base without a plan? Not always. To survive, you definitely need to understand the market. You need to know who your competition is, what are the products/services available in the marketplace, who are your potential customers and what is your differentiating value proposition.  But that doesn’t mean you have to create a business plan to achieve that.

One question in a 2002 survey of Inc 500 founders asked whether they had written formal business plans before they launched their companies. Only 40% said yes. Of those, 65% said they had strayed significantly from their original conception, adapting their plans as they went along.  That means that less than 15% built a business plan that they followed.   In a similar vein, only 12% of this year’s Inc 500 group said they’d done formal market research before starting their companies.

Source: Inc. Oct 15, 2002

More important than a “business plan”, you need a sustainable business model that ebbs and flows with your success and growth.  Something that allows you to quickly adapt to new opportunities or threats (i.e., rising exchange rates).

Neither Bill Gates nor Mark Zuckerberg had business plans. They did however create sustainable models for continued growth and survival.  To do this, you must understand what drives your business, your profits and your sales – and understanding what the potential hazards are.   You can help achieve this by forming a small advisory group who meet regularly to bring a “non-passionate” perspective to the table.   These people can provide you with a sounding board so you don’t get stuck in a quagmire because you are only looking at things from your “passion” base.

It is important that this group of advisors has people on it who are willing to be contrarian and point out flows in reasoning and judgment.  The group needs people who are willing to challenge your opinion and assumptions.  It is also nice to have advisors who can advise you in areas where you are not as strong or familiar (i.e., finance or marketing).   Finally, the group needs people who will also bring in ideas and create synergies with other ideas.

Focus on getting the right mix of advisors to take on these roles.  Sometimes that means a bunch of people – other times many roles can be filled by just a few or even just one.  Make sure that you set up regular check-ins with these people.  It doesn’t have to be formal – you can get together with one or two over lunch every month or quarter.  You can go to a basketball game with them.  But make sure that it happens more than just by happenstance.

Confusing your hobby and passion with a good business model is a common mistake. With my “Cycle Import” company I soon learned that it’s not always passion that creates success, but a flexible business model that is sustainable beyond the terminal 3-5 year window.   I could have used a few trusted advisors to help me look out at that time horizon before it was too late.

Comment:

Please let us know what you think by leaving a comment.  Our next blog posting will be up first part of next week…part II.

What are you grateful for?

I occasionally use this blog to write about what I’m grateful for. I’ve found that it helps me keep things in perspective and to keep my attitude positive (even when things might not be going so well).

It would be nice to hear what others are grateful for as well. Take 30-seconds and think about it and then leave a comment. I’m sure we would all appreciate hearing about what your grateful for – particularly with Thanksgiving coming up soon.

Behavior is what matters

For all my passion and research into motivation I have to respectfully admit that motivation by itself is shit. By itself, motivation doesn’t do anything. The most motivated people in the world sometimes still just sit on their butts.

What is needed is behavior.

It doesn’t matter if motivation is intrinsic or extrinsic. It doesn’t matter if my motivation applies to the A Drive or the D Drive (or the B or C Drive for that matter). If I don’t start or stop doing something (i.e., behavior) then the amount of motivation I have is a moot point.

Motivation is important in that it leads to behaviors. Motivation is one of the key elements in achieving behavior change (starting or stopping something). But it is only one part. The guys from Vital Smarts, Patterson, Grenny, Maxfield, McMillan and Switzer came out with a book called “Change Anything” not too long ago. It sheds light on this problem. While it mostly talks about individual change, but their insights can be applied to all motivation. They state that when we fail to change, “…when it comes to personal change, we think first of our own lack of motivation.” The problem with this belief is that there are a number of other factors that influence whether or not we actually change.

Change is hard. That is why motivation is important. It is the gas that powers the change engine. We need it to push through the difficult times and persist with our change effort. Again, Patterson et. al., talk about the other influences on whether or not we change – there are social factors and environmental factors. We can be motivated to loose weight all we want, but if we hang out with people who are always going out and eating big meals and just watching T.V. and if we have a packet of Oreos in the cupboard and no carrots in the fridge – it is much harder (and some might say – even impossible) to change.

When we are designing motivational programs for our employees, we need to understand that no matter how good our incentive program is or how well we activate the 4-Drives – our employees will be hard pressed to change if the social and environmental aspects are stacked up against them. If we want greater collaboration and teamwork, not only do we need to design the compensation plan so that it supports that, but we might have to look at how we configure our work space and what activities we allow while at work. If we want to get people out in front of customers more, we need to explore what are the routines that we have our employees do that inhibit this or what are the social/cultural pressures that might get in the way of this behavior.

So it boils down to understanding that while motivation is important, it cannot be the only thing that we focus on. We need to broaden our perspective to understand how motivation fits into the larger behavior picture.

And so while you might be motivated to agree or disagree with me – I’ll only know if you leave a comment (and thus, do a behavior). Click on “leave a comment” below.

Thanks.!

I’m grateful for being back from vacation

We just spent a wonderful week of family time together in Mexico. It was good to relax and get away for awhile. But now I am very grateful to be back at work. I feel refreshed and ready to go. Time off is a great way of recharging your batteries!

I have been very productive already this morning and probably will remain this way for a few more days!

Today I Am Grateful For: For being up at 5:00 AM on a Sunday

It is the 5:00 AM on a Sunday morning and I am down on my computer instead of sleeping because my five year old came up into bed about an hour ago because he woke up from a nightmare.  While I would like to be sleeping right now, he tends to toss and turn and kick and make funny noises when he sleeps – which makes my sleeping rather difficult.  So I tried – for an hour to fall back to sleep while beside me lay a squirmy five year old who snores.

Needless to say, I’m now down at my computer typing away.

But I’m thankful for that.  I’m thankful that my son is sleeping, nightmare free in my bed.  I’m grateful that he still is young enough to come up into our bed when he is scared.  That he is young enough to believe that his parents can stop any kind of monster.

Soon enough those days will be gone and I’ll be looking back on them with a fondness for the “good ol’ days.”

I will have forgotten that I’m tired.  I will have forgotten that my back is sore from trying to lay on my side on the edge of the bed and not fall off for an hour.  I will have forgotten all these things and remember only that my son felt safe and loved in my care.

So now I enjoy this early morning.  I might get less sleep.  I might need to take a nap later today (its ok, it is Sunday).  But I enjoy them and am grateful for these small inconveniences.  Right now he is sleeping soundly because he feels that he is protected and loved.

Team Building with virtual and live participants – learnings from Event Camp Twin Cities 2011

It has been almost a month since Event Camp Twin Cites 2011 (ECTC11) and I’ve had time to reflect on what I learned about creating team building sessions in a hybrid meeting environment. I wanted to share those insights with you.

Background:

Back in late June, Ray Hanson asked me to help develop an interactive team / gaming experience for ECTC11.  We wanted to push the envelope and go out on a limb in creating a hybrid meeting experience that was different than anything that had been done before – in other words, we wanted to create a customized hybrid team building program that was interwoven throughout the entire two-day event where both live and virtual participants were working together on the same team doing real team building challenges.

To the best of our knowledge, this had not been done before.

Sure, there have been sessions before where live and virtual participants were placed on teams and worked on challenges.  Any number of technology suppliers provide the means for people to compete in a trivia challenge or earn badges where their scores or efforts get rolled up to a “team.”

 This isn’t team building – it is team gaming. 

Team gaming allows for individuals to participate and compete and even feel like they are part of a team but it doesn’t allow for a deeper, more sustained bonding and trust building that are necessary for team building.  If you want to add some energy and fun for an hour into your event, team gaming challenges are great.  If you want to help teams work better together and really get to know the people that they are on a team with, you need to do team building.

We used ECTC11 as a laboratory to try to see if this could be done in what we called “The Great Event Camp Challenge.”

What we did:

As mentioned before, team gaming for events is not too daunting – as long as you are focusing on individual participation from both live and virtual participants.  However, creating a custom team event for a hybrid audience presented some significant challenges.  We needed to look at how people engaged in the event, how they communicated with each other, how learnings were going to be processed, and how teams would work together as a team and not just as individual participants.

For the Great Event Camp Challenge, we decided to interweave the team sessions throughout the event.  We developed three different avenues for teams to participate:

  1. Team Challenges
  2. Team Badges
  3. Team Case Study

Each of the avenues provided teams with ways to earn points.  Ultimately, we had decided that we wanted this event to be competitive to help keep teams engaged and attentive.  The team with the most points won. 

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Today I’m Grateful For: Nothing on my Calendar

After being extremely busy for the last few weeks it was nice to find that I have nothing on my calendar today. Time to recharge and get all the little things done that need to be worked on…

Team Building Facilitator Resource Idea

I was looking for some team building facilitators the other day for a program in a different city. I didn’t want to have to pay to fly in facilitators to the area, so I turned to the web. Amazingly, I could not find any website that provided a list of facilitators sorted by location. Of course, this might be because I’m horrible at using the web…or it might be an opportunity for a new website.

What do you think?

Karma: A few lessons from our ordeal with Hurricane Irene

This past weekend has to be one of the strangest weekends of my life. 

FRIDAY

It started with me coming off of a grueling two-day program that had frankly, stressed me out.  That meeting ended Friday at 2:00 PM at which time I headed straight home and got ready to drive two hours to a wedding.  When I got home, I quickly changed, gave the au pair marching orders for delivering our 20-month old to the grandparents, and took off my wife and 5 year old son for the trip to Mankato where the wedding started at 5:30 PM. We were on the road by 3:30 PM.

So far so good.

Then the text from Orbitz came, “MSG: DL 848 to BOS cancelled.”

Oh oh.

See, I was supposed to be flying out to Boston along with three other facilitators on Saturday to do a program on Sunday for a client.  We had known that Hurricane Irene was closing in on the east coast, but the reports that I had seen didn’t have it near Boston until Sunday.  Apparently Delta had some different information.

I  had two main client contacts – I called them both up.  No answer – so I left messages.  I then e-mailed the clients from my i-phone with this message “Flights Cancelled.  I just received a text saying our flight is cancelled due to hurricane Irene.  I am checking on getting a different flight.”  It was about 4:30 PM.

The message came back from the client at 4:41 PM, it said, “Thanks Kurt.”

Huh?  I would have liked a little more information please.

Needless to say, I was working the phone and e-mail.  I contacted Delta and instead of waiting for 42 to 54 minutes on hold, I had them give me a call back when my time was set.  Over the course of the next 40 minutes I traded more e-mails with both clients.  The meeting was still on – it seems like none of the participants were having any problems in getting into Boston (even though they were coming from around the world – Europe, Brazil, China, India and the U.S.).  They must NOT have been flying Delta. I contacted my team of guys who were flying out there with me.  I got a hold of two of them who were offering to help however they could.

So it was now about 5:20 PM and we were almost at the church.   Then I got this text from our Au Pair, “Sitting outside Grandma and Grandpa’s for 45 minutes – no one is home to take baby.”

Oh oh.

I now had another crisis on hand.  Quickly texted back that we’d try to find the grandparents, gave a few unsuccessful calls to their home and cell phones when I received my call back from Delta service (it had been in the 42 to 54 minute range).  The Delta rep searched for another option into Boston and came up with nothing available that could get us in either directly or through a connection.  All the flights were either full or cancelled.

It was 5:33 the wedding was starting.  I sat down in the pew and for the next 40 minutes tried to concentrate on the ceremonies.  Luckily there was no cell phone service in the church so I wasn’t tempted to check e-mails every minute.

Once outside the church I scanned the e-mail and text barrage.  A couple more e-mails from the client stating that the meeting was still happening.   A few more from my facilitators wondering what they could do to help.  A text from the Au Pair that she had gone home to feed the baby because our 20-month old had been hungry and thirsty.

I thought about pulling my hair out at this point but I’m bald – so that didn’t help.

At this point, my wife came outside and we discussed what we should do.  We were prepared to go home to relieve the Au Pair.  We tried calling the grandparents again.  And I was thinking through various options for being able to work the program in Boston – I thought of maybe trying to rent a car to drive out to Boston, finding other facilitators in Boston who could conduct it, try to figure out a teleportation device that could beam us there directly. I was getting a little desperate.

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