Management | Behavior Matters! - Part 3

Tag: Management

The Story vs. The Analyst: How good communication gets ruined!

The largest part of our business is developing communications for sales incentive plans.  We create presentations, develop plan books, and design flash and other forms of communication. We got into this work by accident (one client many years ago asked us to create a “meeting in a box” for his IC plan – the rest, as they say, is history), but now we embrace it and have carved out a niche.  That niche is taking highly analytical and dry plan data and making it more interesting, more engaging, and more motivating for the sales representative.  Over the past 10 years we have done just this for thousands of plans and hundreds of thousands of participants.

We strive to tell a visual and emotive story with our work.  We work hard at capturing the vital information that is important to a sales person and making that information understandable and engaging.  I like to think we do a good job – when our clients allow us to.  You see, telling a story about incentive compensation and creating captivating visuals to convey that information isn’t easy.  It requires that we make choices about what information we share.  It means that we may have to simplify the message.  It may mean changing how we present and what types of communication that we use.  This, for some clients, is easier said than done.

Read More

How to Get Employee Motivation Right!

Oak Ridge Hotel and Conference Center get motivation – it isn’t about a single program or special one-day events. . . it is about creating a culture that engages and motivates.

Here is a short video that highlights some of what we found out when we talked with them and asked them. . . “What Motivates You?”

Culture, engage, motivate

The 4-Drives and Motivation at Oak Ridge Hotel & Conference Center

A few weeks ago Susan and I spent the day interviewing 11 employees at Oak Ridge Hotel & Conference Center  in Chaska, MN (see Oak Ridge Part 1 here).  We had observed that Oak Ridge had “gotten the formula right on employee motivation” and wanted to probe more to find out how.  From our original findings, we highlighted five things that stood out: 1) leadership counts, 2) It is not about the money, 3) It is about the team, 4) Genuine recognition rejuvenates and 5) It is all about appreciating people.  I’m taking a different approach this time, looking at it from the 4-Drive Model and seeing how each of the drives showed up in the 11 interviews.

Read More

Employee Motivation – webinar slides (in case you care)

Here are the slides from our webinar

Lessons from the Good Old Days…I Double Dog Dare You

Double Dog Dare

My first management experience was back in college and back then email was not the main communication tool you used with your team and cell phones were only used in the movies.  As an Assistant Director of the Residence Halls, I managed a small team of Resident Advisors.  It was old school communication; you met with your team in person and set expectations, reviewed the policies and procedures of the hall, asked questions, and even enjoyed moments of pure fun without the distracting email or texting clickety clack noise in the background.  

Technology has helped communicating with teams in many ways, especially when many teams have virtual or remote locations. But some days I long for the good old days when communication took place first and foremost in person and without cell phones, emails, or texting capabilities.

I miss…

  1. The Unspoken Language:  I miss the non-verbal cues that are present in an in person meeting. Something is missed when a team meets on a conference call. You can hear the voice inflections but you can’t see if they are rolling their eyes, read their facial and body language, or even know if they are actually paying attention during the call.
  2.  Free Flow Conversation:  Meeting with a team in person can be beneficial not only for getting things done but for also connecting and bonding with your team. The one off conversations before and after a meeting seem to flow easier than if the meeting was on Skype or a web conference. Technology burps happen, those unexpected hang ups, disconnects, or heaven forbid user error events disrupt the flow of a meeting and it takes people 10 minutes or more to get back on track and refocused.
  3. Cloud Distractions: Before the days of cell phones, email, and texting the biggest distraction during an in person meeting might have been the big puffy clouds floating outside.  And if you were in a brainstorming meeting those big puffy clouds could have inspired the next breakthrough product idea. Today it seems as if we are in a constant holding pattern, like trained dogs that come when their owner whistles we hear the incoming email or text noise and our immediate reaction is to look. Despite our greatest efforts not to look we still do!  The number and magnitude of distractions have increased along with the expansion of technology.

Don’t get me wrong, I enjoy utilizing technology and harnessing the amazing benefits that it has to offer but I also like to harness the amazing power of bonding with a team in person.  Managing and inspiring a team is more of an art than a science.  The next time you schedule a conference call and you are all in the same building why not meet in person, I double dog dare you!

S. Stone

Share

Four Drive Model: New Theory on Employee Motivation

The Four Drive Model of Employee Motivation was presented by Lawrence and Nohria in 2002. The model is a holistic way of looking at employee motivation beyond the typical “pay” model that is prevalent in the corporate world today. I will not go into detail regarding the model here, but just give  an overview and how this model presents a new way of thinking for organizational leaders (see here for how leader’s can impact performance using it).

The Four Drive theory is based on research that shows four underlying drives – the drive to Acquire & Achieve, to Bond & Belong, to be Challenged & Comprehend and to Define & Defend.

Each of these drives are important if we are to understand employee motivation. While companies typically focus on the drive to Acquire & Achieve (i.e., base pay, incentives, etc…), the other three drives play an integral part in  fully motivating employees. Thus, the new theory provides a model for employers to look at when they are trying to find ways to increase employee engagement and motivation.

For instance, companies often pay lip service to team building as they don’t see how it really impacts performance. The Four Drive model shows that team building relates directly to the drive to Bond & Belong – which in turn can influence an employees motivation. Thus conducting a team building session should no longer be just about having fun for a few hours, it should help a company’s employees positively build and enhance the bonds they have with their co-workers.

The drive to be Challenged & Comprehend  highlights the fact that we perform better when we are not bored or “not challenged” and learning on the job.  Instead of trying to automate and simplify all work, leaders should look at how they can enhance or create challenges for employees and provide them opportunities to learn and grow.  With this in mind, organizations must look at how they are structuring their jobs, their projects, their incentives.

Organizations do not typically think of the drive to Define & Defend when they are thinking about motivation. The Four Drive model indicates that a company’s reputation, its moral bearing, the culture and what it does can all be significant factors in how motivated employees are. Think of the different motivation an employee would have working for a pharmaceutical company that is providing life saving medicines for people or a one that is out to maximize shareholder returns. Which do you think would have the more motivated workforce?

Note: Alright, a theory that is almost seven years old really isn’t new, but theories moving from academics into the real world often require a much longer time to be accepted – so I’d give this a good grade! For more information, please go to www.lanterngroup.com or www.prlawrence.com

A LOOK BACK AFTER ONE YEAR –  6-11-10

We have done much work on increasing our understanding of the 4-Drive Model of Employee Motivation over the past year.  We are in the final stages of development for a 4-Drive Assessment that will help people understand how the four drives influence their individual motivation.  Another area of research for us was to look at how managers can use the 4-Drive Model to create programs, put in place systems, and change their behavior to increase their employee’s motivation.  All of this work has helped solidify our understanding of the 4-Drive Model and reconfirmed our belief that this is a very powerful employee motivation model.  We now understand that using this as an underlying architecture for creating a motivational workplace can be very beneficial for organizations.

Our work in this area has also shown that there are some weaknesses to the model.  For instance, “Purpose” isn’t really addressed in the model.  Purpose has been shown to be a key motivator in individuals – highlighted in Pink’s recent work but dating back to research done by Deci, Eisenberger, Locke, Lathum and most importantly Leider.  In the 4-Drive Model we have been forced to put passion under the Define & Defend Drive – but that stretches the current definition for that drive.  We are currently working on a way to integrate Purpose into the 4-Drive Model.

All in all, we still believe that the 4-Drive Model is one of the strongest and most robust models to help understand employee motivation and engagement.  We are working on developing more actionable tools and programs so that managers can both understand the model and be able to use it to increase their employee’s motivation.  It is with great anticipation that we are looking forward to the next year and taking this to the next level.

12/15/10

Please see Rethinking the 4-Drive Model of Employee Motivation for further thoughts on this model and how our thinking has led to new ideas.  Here are some other links to blogs we’ve written about the 4-drives Impact on Leaders here, and other four-drive info here, here, here, here and here.

Kurt

Page 3 of 3

Powered by WordPress & Theme by Anders Norén

Behavior Matters!