Employee Motivation | Behavior Matters! - Part 8

Tag: Employee Motivation

An Inside Look at Employee Motivation

Mexico Sunset

Celebrate! Another goal has been reached we have entered the Twitteruniverse – @WhatMotivates.

This is an exciting time at the Lantern Group as we embark on several new adventures.  Adventures that will hopefully position us to be more effective in helping companies engage their workforce; in expanding our knowledge and understanding of motivation; and in creating a workplace where we can grow and prosper.

Our process of transformation began back in March 2009. Despite the down turn in the economy our rock star leader decided it was the perfect time to retool, check in on our dreams, and decide on what is next for The Lantern Group as an organization. The company has enjoyed success and we have worked with great clients, but what was next?

Our team of three (along with their wonderful spouses) met in sunny Mexico, what a great place to dream, vision, and tap into what motivates and drives us as an organization. We determined that it was time to make a pretty dramatic shift to really tap into what drives and motivates us – employee motivation.

Employee motivation is not a new concept, it has been around a long time but what has excited us is incorporating and enhancing what we already know with a new motivational theory – the four drive theory. This theory is practical, provides a language around employee motivation, and it integrates well with other great theories. We discussed, set goals, including those stretch goals, and created a plan.

We left Mexico excited and ready to embark on a new journey.  Four months have passed and we have been rocking our goals, oh and continuing with our client work of course!

So what have we accomplished in the past four months, here is a sampling:

  • Expanded Research: We studied the 4-Drive Model, extended how it can be used inside companies, conducted a number of employee interviews, and found our niche.
  • Brand New Website: Currently in development – to be released to the world very soon!
  • The Lantern Group Blog: What Motivates You was created and is live! Check out the great posts: http://thelanterngroup.wordpress.com/
  • Twitter: Officially became members of the Twitteruniverse. Come along and follow us @WhatMotivates
  • Product Development: A lot of great new products are being developed behind the scenes, we may need some ‘testers’ in the future so be on the lookout for announcements!
  • Cool Merchandise: Yes, we are developing some rocking merchandise working with a graphic designer to help bring our motivation vision to life. Because it is all about helping individuals, teams, and organizations be the best they can be by unleashing their potential.  Woohoo!

Not bad for a team of 3 people huh? It is amazing what a team can accomplish when they have a clear vision, hold each other accountable, the goals are aligned to the individual strengths and talents of the team members, and enjoy some celebrating along the way. Work can be fun right? Oh yes it can!

It is an exciting time at The Lantern Group and we are grateful to those that have been with us from the beginning and we look forward to those we will be working with in the future.

Come and join us on the adventure as we are inspired by What Motivates You!

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Employee Motivation – 9 simple tips for Managers

Employee motivation, in my view, is key to creating long term successful companies.  While there are no magic bullets out there, here are 9 tips that we’ve gathered over the years that can help any manager improve the motivation of the people working for him or her.

motivating employees, employee engagement

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Performance Review Blunders Impact Employee Motivation

Review

Every year most employees go through a performance review process where the employee and the manager set goals for the upcoming year.  In the past 15 years of working in and with organizations, I have experienced a variety of performance reviews.  Each of them had the good intention of reviewing past performance and setting performance goals and metrics for the upcoming year. But each performance review process regardless of how well thought out and defined seemed to fall short. 

Some of the most common performance review blunders are:

  • Goals are set for the upcoming year but they are not the right goals
  • The performance review is a surprise to the employee
  • The performance review conversation is one way – manager to employee
  • If this is the first time the employee has heard any feedback on their performance during the year, it results in a lack of buy in and authenticity to the performance review
  • Lack of performance documentation throughout the year leads to a performance review that covers only the last 2 months of the performance year

There are probably many other blunders that could be listed above, but this list provides a glimpse of how a poorly developed and delivered performance review can turn even the best employee into a disengaged employee.

Now that you are aware of the potential blunders, what will you do to improve your performance review process?

It is never too late to change.

Interviews Show That Compensation Plans Are Not Effective

money house

Do you know how you are compensated for the work that you do?

You may be surprised that there are many employees who have little understanding of how they are compensated for their work.   How can that be possible? Aren’t employees motivated by money? If this is true, then why would they not know how to squeeze every penny out of their compensation plan and maximize it?

Over the last year, I have interviewed approximately 50 individuals soliciting feedback about their incentive compensation plan.   Surprisingly, even though the industries and compensation plans were different, the interviewees stated similar concerns about how they were compensated for their work.  

Here is a snapshot of some of the responses:

  • Interviewees did not fully understand how they earned with their compensation plan
  • The compensation plan was too complex
  • The compensation plan was not communicated or trained effectively
  • The compensation plan components did not reflect actual job duties in the field

The above concerns can lead to an unmotivated workforce which can turn into organizational or departmental goals being unmet. There is little room for error in today’s economy because it may determine the success or demise of an organization.

In this new economy, effective and aligned compensation plans can be an effective tool for harnessing individual, team, and organizational success.

Motivation Vacation – Work Productivity on the Rise before the Fourth of July

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The Fourth of July, Independence Day holiday is almost upon us and many Americans will enjoy some time off from work: spending time with their families, having a picnic in the park, or simply enjoying a local fireworks show. Have you ever noticed what happens to work productivity right before a holiday or a vacation? Does it increase dramatically? The motivator may be making sure projects and clients will be well taken care of while you are gone or simply wanting a guilt free holiday or vacation.

I have noticed an increase in my work productivity right before I go on vacation or before a holiday. It is part of the process I go through and one I actually enjoy.

What, did I just say that? Yes, I enjoy taking care of loose ends, transferring project details, and cleaning up my massive piles of papers on my desk.

I love the feeling of letting go and not worrying about every little thing because I have been diligent about making sure I have a back up person in place in case something happens while I am away. Therefore, the work involved, making sure I have communicated to the right people, projects files have been shared, and worst case scenarios have been thought through is neither easy nor simple.  But it is a necessary part of the vacation or holiday process.

Today if you catch yourself staring at the massive piles of papers on your desk or daydreaming about the fireworks show you may see on the Fourth of July don’t be alarmed, take a deep breath and find your inner motivational muse. I double dog dare you to take the first step of clearing up the clutter in your work life in order to make way for the wave of freedom that is coming your way tomorrow.

How Companies Get Motivation Wrong

I’ve had the wonderful opportunity to work with a number of companies on their incentive plans and sales awards programs. While a few of these companies understand how to motivate, many of them just get it wrong. Here is a short list that describes just a few of the more common mistakes that I’ve seen:

Incentives, motivation

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What is Your Motivation to Work After a Company Layoff?

Beware

You could feel the time was coming, closed office doors, secret management meetings, evasive answers to your questions, and efficiency consultants creating report after report about your department.  The layoff announcement was like a bomb silencing even the most prepared employee.  Next, your coworker arrives with empty boxes in hand determined to hold their head up high and not make eye contact with anyone for fear of breaking down and showing weakness.  Packing up a career into a cardboard box can feel like your contributions have been insignificant and meaningless.  

So where do you go from here now that your team has been dismantled, budgets are tighter than ever, and you are shell-shocked, in a holding pattern, waiting for the next round of layoffs that might include you.

It is time to dig deep, to go inside and find out what motivates you.  The Four-Drive Model of Employee Motivation can be your starting point for this discovery.  This mini exercise will help flush out what currently motivates you to work. Based on your answers you will see a glimpse of what is currently motivating you to get up and out of bed and go to work after surviving a layoff. 

Mini Exercise #1
Instructions: Read the following questions below and answer them honestly. Write down the appropriate response or print off the article and circle the appropriate response Yes or No

The Drive to Acquire:

  • Are you motivated to work to earn money in order to provide the basis necessities for you/you and your family?  Yes or No
  • Are you motivated to work to climb the corporate ladder and finally land the promotion and the corner office?  Yes or No

 The Drive Bond:

  • Are you motivated to work because friendship and camaraderie provides a feeling of belonging?  Yes or No
  • Are you motivated to work because working in a team environment brings out the best in your abilities?         Yes or No

 The Drive Comprehend/Challenge:

  • Are you motivated to work because you enjoy learning new skills and a good challenge?  Yes or No
  • Are you motivated to work because you love to contribute to the larger society through your work?  Yes or No

 The Drive to Defend:

  • Are you motivated to work because you believe strongly in the work your company is doing?  Yes or No
  • Are you motivated to work because you enjoy the benefits of being part of your company and you will continue to work there through good times and bad?  Yes or No

So how does knowing this help you? A layoff can be a very paralyzing and numbing experience.  Taking the time to find out what is motivating you, can help you realize what your current motives are and what actions you are taking to fulfill your drives.  By asking the questions and reflecting you may start to free yourself from helplessness and move toward empowerment.

Four Drive Model: New Theory on Employee Motivation

The Four Drive Model of Employee Motivation was presented by Lawrence and Nohria in 2002. The model is a holistic way of looking at employee motivation beyond the typical “pay” model that is prevalent in the corporate world today. I will not go into detail regarding the model here, but just give  an overview and how this model presents a new way of thinking for organizational leaders (see here for how leader’s can impact performance using it).

The Four Drive theory is based on research that shows four underlying drives – the drive to Acquire & Achieve, to Bond & Belong, to be Challenged & Comprehend and to Define & Defend.

Each of these drives are important if we are to understand employee motivation. While companies typically focus on the drive to Acquire & Achieve (i.e., base pay, incentives, etc…), the other three drives play an integral part in  fully motivating employees. Thus, the new theory provides a model for employers to look at when they are trying to find ways to increase employee engagement and motivation.

For instance, companies often pay lip service to team building as they don’t see how it really impacts performance. The Four Drive model shows that team building relates directly to the drive to Bond & Belong – which in turn can influence an employees motivation. Thus conducting a team building session should no longer be just about having fun for a few hours, it should help a company’s employees positively build and enhance the bonds they have with their co-workers.

The drive to be Challenged & Comprehend  highlights the fact that we perform better when we are not bored or “not challenged” and learning on the job.  Instead of trying to automate and simplify all work, leaders should look at how they can enhance or create challenges for employees and provide them opportunities to learn and grow.  With this in mind, organizations must look at how they are structuring their jobs, their projects, their incentives.

Organizations do not typically think of the drive to Define & Defend when they are thinking about motivation. The Four Drive model indicates that a company’s reputation, its moral bearing, the culture and what it does can all be significant factors in how motivated employees are. Think of the different motivation an employee would have working for a pharmaceutical company that is providing life saving medicines for people or a one that is out to maximize shareholder returns. Which do you think would have the more motivated workforce?

Note: Alright, a theory that is almost seven years old really isn’t new, but theories moving from academics into the real world often require a much longer time to be accepted – so I’d give this a good grade! For more information, please go to www.lanterngroup.com or www.prlawrence.com

A LOOK BACK AFTER ONE YEAR –  6-11-10

We have done much work on increasing our understanding of the 4-Drive Model of Employee Motivation over the past year.  We are in the final stages of development for a 4-Drive Assessment that will help people understand how the four drives influence their individual motivation.  Another area of research for us was to look at how managers can use the 4-Drive Model to create programs, put in place systems, and change their behavior to increase their employee’s motivation.  All of this work has helped solidify our understanding of the 4-Drive Model and reconfirmed our belief that this is a very powerful employee motivation model.  We now understand that using this as an underlying architecture for creating a motivational workplace can be very beneficial for organizations.

Our work in this area has also shown that there are some weaknesses to the model.  For instance, “Purpose” isn’t really addressed in the model.  Purpose has been shown to be a key motivator in individuals – highlighted in Pink’s recent work but dating back to research done by Deci, Eisenberger, Locke, Lathum and most importantly Leider.  In the 4-Drive Model we have been forced to put passion under the Define & Defend Drive – but that stretches the current definition for that drive.  We are currently working on a way to integrate Purpose into the 4-Drive Model.

All in all, we still believe that the 4-Drive Model is one of the strongest and most robust models to help understand employee motivation and engagement.  We are working on developing more actionable tools and programs so that managers can both understand the model and be able to use it to increase their employee’s motivation.  It is with great anticipation that we are looking forward to the next year and taking this to the next level.

12/15/10

Please see Rethinking the 4-Drive Model of Employee Motivation for further thoughts on this model and how our thinking has led to new ideas.  Here are some other links to blogs we’ve written about the 4-drives Impact on Leaders here, and other four-drive info here, here, here, here and here.

Kurt

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