Behavior Matters! - Part 16

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New Research on The Four Drive Theory of Employee Motivation

Rising arrow 2011Our knowledge of the Four-Drive Model of Employee Motivation is constantly being expanded as researchers study it and organizations work with it.  This is exciting because it allows us to use this theory more effectively to drive performance and increase employees motivation.

Recently I have been in contact with Kristen Swadley, a student at Missouri Southern State University.  Ms. Swadley has added to our understanding of Four-Drive Model by conducting research to see if demographic differences such as age, gender, marital status, tenure, income,  job role, or education level impact any of the four drives.  Analyzing data from 315 surveys, Ms. Swadley found some interesting findings that point to both the robustness of the Four-Drive Model as well as how specific demographics correlate to some of the drives.

The following information is from the thesis she completed around this study:

Regarding gender the analysis showed that there was no difference between males and females in their tendency towards a particular drive.  Thus the four-drive model does not have a gender bias.

However, there was a relationship between the age of respondents and the drive to defend – older participants (over age 41) showed a higher correlation with the drive than the younger age (under 25).

The drive to defend was also found to be higher in married and divorced participants compared to those who listed their status as single.

Tenure showed a correlation only with the drive to bond where unemployed individuals rated that drive significantly less than those who were employed (specifically, those employed for 0-3 years and over 12 years – which is an interesting fact in itself).

Income levels showed a correlation between both the drive to bond and the drive to comprehend.  Those individuals who earned under $19,999 placed a significantly lower value on both these drives than those in the higher earning brackets.

There was a difference in the drive to comprehend between various work roles.  Specifically, there was a difference in how both middle management and trained and professionals viewed that drive compared to skilled labor  (with middle management and trained professionals placing a much higher significance on it).

Unsurprisingly, educational level also showed a correlation with the drive to comprehend, with those participants who had achieved a graduate degree valuing this drive much more than those with just a high-school degree or some college.

This information helps us as leaders start to understand how we can better use the levers we have to motivate our employees.  Ms. Swadley puts it best when she says, “While it is true by the tenets of the Four Drive Theory that all humans are motivated in some way by the four basic drives, it is important to take into account that all employees are motivated by the four drives at differing levels. A manager with the intention of implementing the Four Drive Theory in the workplace should have employees tested to find out which of the drives are most important to the individual on down to which of the drives provides the least amount of motivation.”

We hope to have Ms. Swadley right a guest post in the upcoming weeks to explore a little deeper what her findings mean for managers and leaders – until then, please let us know what you think by leaving a comment.  Thanks!

Some fun motivational images – enjoy!

www.slideshare.net/kurtnelson/fun-motivational-sayings-and-visuals

“We are human beings, not machines”

I just read a blog post by Michael Lee Stallard entitled “Should Leaders Care About Employee Happiness?” in which he talks about how happiness is important to business and how organizations need both “task” and “relationship” excellence.  What struck me hard however, were two simple sentences he wrote:

“We are human beings, not machines.  Emotion matters, even in business.”

How very, very true.  “Emotion matters, even in business.”

This should be a no brainer.  We shouldn’t even need to bring this up and yet we do need to bring it up because leaders often forget this.  We lead like our employees are parts of a big organizational machine and if we just push and pull the right levers, we will get the desired output.  We build systems looking for optimal performance and use incentives as if they were the gasoline that runs our engines.

We forget that “we are human beings, not machines.”  And as Dan Ariely points out, we are “irrational” human beings.

We need to stop thinking about business as a machine, and think about it more as a volunteer service club.  Imagine you are the president of a Rotary Club and you need to get your club members to work on a project.  You don’t offer them an incentive.  You don’t command that they give up their Saturday to build a music park in North East Minneapolis or spend two years working to build a high school in Haiti (FYI – our Rotary Club did both of these – see here).  You don’t give them new computerized systems that churn out delivery plans.  You can’t.  Service clubs don’t work that way…

What you do is you appeal to their “humanness” and their “emotion.” 

  • You tap into their drive to want to make a difference.
  • Ensure that they feel that they are being challenged and give them an opportunity to grow.
  • You make sure that they have friends in the club that they bond with so they can work on the projects together.
  • You make the work as fun as you can.
  • You focus on the good that you are doing in the community and the world.
  • You appeal to people’s pride in what they can bring to the table for this project.
  • You connect them to others with similar interests.
  • You give them opportunities to develop and lead.
  • You support them when they run into problems.
  • You recognize their success and hard work.
  • You celebrate success!

Yes, if you want to be an effective leader, you definitely need to focus on the very human side of things.  Remember “We are human beings, not machines.  Emotions matter, even in business.”

Would love your human thoughts on this – click on “leave a comment” below

What was the best incentive program you’ve ever been part of?

We’d like to know what you think was the best incentive program that you’ve ever been a part of – either as a participant, a designer, consultant or manager.

  • What was “it” that made the program stand out for you and make it special?
  • How was it different?
  • What did it do?

Leave a comment and let us know…just click below on “leave a comment”

4 ways great leaders can impact employee motivation using the 4-Drive Model

In order to maximize motivation leaders need to provide an opportunity for employees to satisfy the four drives: Acquire & Achieve, to Bond & Belong, to be Challenged & Comprehend, and to Define & Defend.  Leader’s can begin to influence and start to fulfill each of these drives by using  some of the systems and processes they already have in place.  Alterations and enhancements to those systems and processes can help the organization be one in which employees can satisfy their drives and become highly motivated!

We attempt to map the connection between each of the four drives and the different organizational systems/processes that impact them.

 Drive A: Achieve & Acquire

This drive is primarily satisfied through a company’s Reward System. This drive is met when companies have a total reward system that: highly differentiates top performers from average performers and average performers from poor performers; clearly ties rewards to performance; recognition is given for outstanding performance; pay is above competitive benchmarks in the city/industry; and top employees are promoted from within.

 Drive B: Bond & Belong

This drive is mostly met through an Organizations Culture. Organizations who’s culture is one that: embraces teamwork; encourages the development of friendships and bonding; one in which employees can depend on their peers to help them; a culture that values collaboration; a culture that celebrates and shares; and a culture that is focused on the “employee first” are crucial to this drive being met.

 Drive C: Challenge & Comprehend

This drive is fulfilled primarily through Job and Organizational Structure.  Organizations need to ensure that the various job roles within the company provide employees with stimulation that challenges them or allows them to grow.  Job roles that satisfy this drive should: be seen as important in the organization; jobs should provide personal meaning and fulfillment; roles should engender a feeling of contribution to the organization; organizational structures that provide growth opportunities within the company; learning offerings (training, seminars, etc) that provide employees with new skills and knowledge,  job sharing/rotational opportunities that can provide new challenges are the key to fulfilling this particular drive.

 Drive D:  Define & Defend

This drive is met mostly through an employee feeling alignment and connection to the organization.  This can be done through a company’s Vision/Reputation and their Performance Management System. Organizations that have a strong vision or positive reputation in the marketplace can help create that alignment with employees.  The company should be perceived to be: fair; providing a valued service or good; ethical; and good stewards.  Organization’ performance management systems can also help through giving insight into the company’s vision.  Performance management system should be one that is: open and transparent; perceived to be fair; provides direction; and that is trusted by employees.

What great leaders need to do:

Rightfully or not, many employees look to the company to provide them their motivation for work.  While many of these motivations are inherently in a company, good leaders know that they have to work at it constantly to ensure that they are satisfying all four drives.

1. Focus on all 4 Drives:

It is important to understand that all the good work that a company or leader does in these four areas can be ruined if one of the four drives is lacking. Research shows that weakness on fulfilling one of the 4-Drives “castes a negative halo” on how the company or leader performs on all the other 3 drives. It is important then for a leader to ensure that they are identifying and addressing any issues that they see in any of the four drive areas.

2. Individualize motivation:

It is also important to know that individual employees each have a unique 4-Drive Motivational profile.  In other words, some employees will respond or require greater satisfaction of the A drive, while others will focus in on the C drive (or B or D).  Each employee will perceive how the company or leader is performing on these differently.  Good leaders are one’s who understand those differences and can focus specific employees on the satisfiers of their specific needs.

3. Communicate effectively:

Leaders need to be able to effectively communicate how their systems, policies and structure align with the four drives.  In other words, they need to be able to explain to map out the connections between what the company is doing or providing and how that would satisfy one or more of the drives.  For instance, a leader could discuss the reason that they are sponsoring a community service event is not only to help the community (drive D) but also to provide an opportunity for employees to get to know each other and their families (drive B) and to give them a chance to learn a new skill (drive C).

4. Experiment:

Good leaders need to constantly look for ways of enhancing each of the four drives.  This is an ongoing commitment that requires leaders to be focused on looking for different ways in which they can provide the opportunities for employees to satisfy their needs.  They should implement new structures and processes and see how they work.

Next steps:

We can help you or your company use the 4-drives to increase motivation.  We offer assessment, consulting and workshops on this.  You can contact us at 612-396-6392 or kurt@lanterngroup.com

Let us know what you think – leave a comment below!

Using the 4-Drive Model to Customize Incentives

The 4-Drive Model of Employee Motivation as we’ve discussed (here and here) provides a very robust theory that when applied, can help companies increase the motivation of their employees.  One of the key tenants of the Four Drive Theory is that each individual is motivated by all four drives (A: Acquire & Achieve, B: Bond & Belong, C: Challenge & Comprehend, and D: Define & Defend) but that each individual’s motivational profile will be different (i.e., one employee might be driven more by drives A & C compared to another employee who is more motivated by B & D or B & C).

The important thing to understand here is that everyone’s motivation is different!

Which can be a problem since most companies don’t customize their incentive plans down to the individual.  Often an organization’s customization comes down to offering a few additional spurts throughout the year.  So unless the company hires only people with a specific motivational profile, some employees will not be as motivated as they could be.

Read More

Words

I enjoyed this…thought you might as well.

From the employee engagement network.

WORDS from Everynone on Vimeo.

The motivation of Calvin and Hobbes

Oh the motivation of a Saturday morning when I was a kid…need I say more?

Saturday Morning Motivation

Wouldn’t it be great if we all woke up with this type of enthusiasm everyday!

Motivational T-Shirts – YOU need one today!

t-shirt

RU Motivated?

Ok, here is some fun stuff you can get and impress your friends!

Do you need a t-shirt to keep you or your team smiling and maybe even a little motivated?  How about a coffee mug that gets you going each morning?  Check out these:

You can order these and many more at http://www.cafepress.com/ru_motivated

For every t-shirt bough in the next 10 days, $1.00 will be donated to Japanese Tsunami relief!

Enjoy!

You can order these and many more at http://www.cafepress.com/ru_motivated

32 ideas to make life a little better

Over the last few years I’ve used 3×5 index cards to jot down things that I need to do more often.   These were often written in response to a particular need I felt I had or a specific situation.  Some where just thoughts that I had to try to make my life a little better.   It started simple with a note to “Go outside and play with the dog.”  It expanded to 32 ideas that have helped me stay grounded.  Here is what the two cards look like (notice they are stapled together – I should have used a larger index card):

Whats important to me

I have this posted on my bulletin board in front of me everyday.  I don’t always do these…but I often do.  It helps ground me and keep me motivated.  It helps me escape the trap of working all the time.   I hope that it helps keep me balanced.  I thought you might enjoy.

Here are the items in case you can’t read my bad handwriting along with some additional commentary:

1. Go outside and play with the dog

2. Take a five minute stretch break

3. Focus on the BIG stuff

4. Drink tea

5. Write thank you’s

6. Call old friends [We never seem to do this enough]

7. Eliminate the trivial

8. Clean up after yourself [this was in response to my overly messy desk]

9. Appreciate the moment

10. Get involved

11. Surprise someone by doing something nice

12. Take a walk

13. Notice the little things

14. Cook a good meal (at least) once a week [ok, I just added in the “at least” – really, just once a week isn’t nearly enough]

15. Enjoy the mundane

16. Have coffee with acquaintances

17. Escape e-mail

18. Drive out and watch the sunset [I live in the city and it is hard to see a good sunset on the horizon like in my youth in Iowa]

Moving to the second card…

19. Think ahead, not behind [I tend to worry too much about what I should have done and not what I need to do]

20. Make a commitment a week

21. Watch less t.v.

22. Keep a journal

23. Buy flowers

24. Appreciate touch and smell

25.  Take big breathes [I find that it helps to calm one self and refocus energy]

26. Change the negative patterns

27. Move around – change the scene

28. Motivate yourself

29. Embed beauty in your memory

30. Stop-think-act

31. Pay for memories [not things]

32. Write down good stories

33. [Express your gratitude] – I need to add this to the card!

If you have other ideas or comments to add to this list – I would love to hear them.  Add them to the comments section below!

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Behavior Matters!