knelson – Behavior Matters!

Author: knelson Page 1 of 6

The Key to a Great Company: Great Culture

Have you ever experienced a company with a culture so powerful that you notice it immediately? There is a positive tone in the conversation, a joyful way in which people interact, a different feeling that you get walking through the door.    

Those companies are rare.   

It is more likely you’ve experienced a company with a culture that is toxic. One where the tone of the conversation is so negative that it instantly brings you down, were the interactions between employees seem hostile, and where you would like to run out the door shortly after entering.   

Luckily, those companies are also rare.  

Read More

Identifying the Root Cause – Employee Issues are Human Issues

By Kurt Nelson, Ph.D.

If only employees were robots. 

If we were robots, then when we are underperforming or not working, a simple diagnostic process would show us where the issue is. We would need to determine if it was a hardware or software issue, work through the bugs, and identify the component issues. It might be hard, but it is a structured process that a sound engineer can handle. And in the end, you know when you get it right because the issue is solved.  

But we are not robots. We are human.   

Employees are not robots

We are complex, context-driven, emotional, overstressed, and irrational. We often tell people what we think they want to hear, not what we really feel. We tend to avoid conflict and repress our feelings. Hell, we don’t even understand our feelings a lot of the time.  

Read More

Misinformation and the Corona Virus: How We Respond Matters

I’m a behavioral scientist at heart. I look at the numbers and the data and think about how people respond. Right now, I don’t think a lot of people are responding very well.

In the past few days, I’ve seen Facebook posts talking about how overblown and hyped up the coronavirus pandemic is.

Read More

Scary Biases

Halloween is scary. All sorts of creatures are running wild – ghouls and ghosts, witches and goblins, werewolves and vampires…biases and heuristics.

That’s right, biases and heuristics can be scary too! They can cause us undue harm if we are not careful, but understanding the power that they have over our behaviors can help.

Six Behavioral Biases to be Aware of

Read More

Habits vs Routines

Curious about improving your own habits & routines? Send your questions here.

Habit and routine, we often use the two words interchangeably, for example, “It was his habit to wake up at six every morning” is easily replaced with “It was his routine to wake up at six every morning.”  For purposes of this article, however, each term has a specific meaning.   Habit is defined by the Merriam-Webster dictionary is “an acquired mode of behavior that has become nearly or completely involuntary.”  Whereas they define routine as “a regular course of procedure.”  The distinction is important.

Read More

The Behavioral Science of Socks!

Socks – really?

No, this isn’t one of those government studies where you wonder how it ever got approved (i.e., how long can shrimp run on a treadmill or does playing FarmVille on Facebook help people to make friends and keep them?*).

Socks and behavioral science. The two do not seem to fit together, yet I consistently use my socks as a personal behavioral modification tool.

Here’s how.

Read More

Behavioral Grooves

Back in September,  I partnered with Tim Houlihan to start “a monthly gathering of curious minds” which we called Behavioral Grooves.  We thought it would be interesting to get like-minded people together to talk about applying behavioral science to life and work.

We had no idea if others would be interested in this…

We announced the meetup and were hoping to get at least a few of the friends that we had contacted to show up.  We ended up with 24 people for that first session where we talked about habits – how they are formed and what people can do to improve them.

We were thrilled!

From there, it took off.  We have over 180 members signed up to our meetup group and it is growing fast.  We have had three monthly sessions as of early January 2018 and our fourth is lined up for two weeks from today.  We have over 20 people who have made it to two or more of the sessions.

I guess we struck a nerve.

For our second session, we invited Professor James Heyman to speak and thought, hey, since he’s here, why don’t we interview him and make a podcast out of it.  Thus, our Behavioral Grooves podcast was born.  Tim and I both loved that so much that we decided that we didn’t want to wait for the next Behavioral Grooves session to record our next one – so we started to invite people and interview them – both live and over the internet.

To date, we have seven interviews recorded and three more in the works.  These podcasts mirror the Behavioral Grooves sessions in that they are conversational in nature where we geek out over behavioral science and how we can apply behavioral science insights into our daily work and lives.

They have been a blast!

In reflecting on this, it appears to me that these two outlets provide us with a way of both learning and sharing.  We want to be advocates for good, ethical use of behavioral science.  We believe that there is much to learn and we can improve our work and lives by understanding and by applying these principles in a thoughtful and deliberate manner.

We also realized that we love the community that this is creating.  A community of curious minds who are interested in science and the application of that science.  A community of people that we can bounce ideas off of.  A community of people that can push us to think about things from new perspectives.

This is ultimately what we have been building and hope that it grows and provides a place and outlet for others, as well as ourselves.

If you are ever in Minneapolis on the third Thursday of the month – please come and join us at our meetup (find out more info here) and if you can’t make that, please listen in to our podcasts (click here to find the latest).

Come and join our community of curious minds!

Thanks!

Kurt

Questions or comments? Use the form below or email them to behavior@lanterngroup.com

Like this content? Please share or join our bulletin for more great monthly insights.

Blog Footer Form


Just do it – finding your motivational muse

barry-sanders-nike-adSometimes, it is the unexpected things that can inspire us.

I remember ripping this ad out of a magazine.  I pulled it out and taped it on the wall next to my computer.  It was the right time, the right moment in my life for this particular message.  I had decided to quit my job and start a company.

Those first few months of going off on my own were scary.  No steady paycheck.  No insurance.  Having just enough money in the bank to survive for three months.  This message was one that helped inspire me to keep going.

To not let my fears stand in the way of my hopes.

To try something I never tried before.

To risk it.

To just do it.

Sometimes we need that inspiration.  Words can create emotional appeals that grab us and don’t let go.  Words can tug at the heart.  They can move us to think in new ways.  To explore new options.

This was my muse…it helped me make my change.

What will your muse be?

 

Questions or comments? Use the form below or email them to behavior@lanterngroup.com

Like this content? Please share or join our bulletin for more great monthly insights.

Blog Footer Form


Don’t Be A Communications Relic – Using behavioral Science to Make Communications More Effective

Over the past few years, we have seen a shift in how organizations value their internal communications.  In the past, employee focused communications were often an afterthought.  Companies would spend significant time, effort and money on developing out their incentive plans, making sure they were designed to drive the right behaviors and performance, only to communicate it to the field in an e-mail with a 30-page, single-spaced legal contract attached.

Thankfully, this is starting to change.

Read More

Moving Past Disappointment Peak

Disappointment Peak

In 1925, four climbers, led by Phil Smith, ventured north from Colorado to Jackson Hole, Wyoming to attempt to climb “The Grand Teton” mountain in the Teton Range.*  The Grand had been summited before, but these four climbers were coming at it from a different route, one that had not yet been explored.  From the valley floor of Jackson Hole it looked like they would have a relatively straight ascent to the peak.

The four climbers set out with high expectations of being the first to chart this new route.  As they progressed up the mountain, it looked like they were getting closer and closer to the summit.  One can imagine their feeling that this goal was within easy reach.  That is until they came up to the top of what they thought was a ridge.  To their dismay, instead of it being another ridge, it was the peak of an entirely different mountain.  The Grand was almost a mile away with a sheer 450-foot drop to the saddle between the peaks.  The four, not wanting to give up,  attempted to rappel down the face of the cliff.  They realized that it was too hard and too dangerous, so they gave up and headed back to Jackson Hole.

Before they left, they named this new summit point, Disappointment Peak.

It is not only climbers who run into disappointment peaks.  We often fall victim to this same dismay when we realize that the goal that we had set out to achieve is harder, will take longer, requires more resources or effort than we first envisioned.

Often, we too give up.

Our illusions

The four mountaineers had fallen victim to an optical illusion of the Grand.  When standing in the Jackson Hole valley if you look directly at the mountain, it seems as if Disappointment Peak is just part of the Grand.  The two peaks appear to be one and the same (see image).

Disappointment Peak

Cannot Discern Disappointment Peak Elevation 11,618

One of the elements of successful change is being able to anticipate how you are going to achieve that change.  We like to plot out the steps that we need to make in order to reach our goal.

The problem comes in when we encounter our own mental illusions – when we think that the goal is much closer or easier than it really is.

One thing that both psychology and behavioral economics have shown us is that as humans, we are really good at self-deception.  We have a number of innate biases that affect our belief formation and influence our thinking – from confirmation biases, base rate fallacies, availability heuristics, gambler’s fallacies, control illusion, and my favorite, the Dunning-Kruger effect (The tendency for unskilled individuals to overestimate their own ability).

Generally, we are overconfident in our abilities and underappreciate the difficulty that is required to achieve change.

These mental illusions set us up.

When our expectations of what this goal is going to cost us in terms of time, effort, energy, and resources does not match with reality and when we realize the summit is much further away than we thought – we become disappointed as well.

  • We are doing great on our diet and losing weight weekly until we hit that plateau and can’t seem to lose those last 15 pounds.
  • The first three chapters of the book flowed smoothly, but we now are encountering writers block and can’t even complete the first paragraph of the fourth chapter.
  • We stopped smoking for five weeks until that project at work stressed us out and we needed something to calm our nerves.
  • We had achieved our goal of making ten cold calls a day for the two weeks but felt dejected that we had not had one sale from those encounters.

Moreover, just like Phil Smith and his companions, we can see the peak in the distance, but can’t seem to rappel down that cliff that is between us and the summit.

Three things to do when you reach your disappointment peak

We cannot always find a way to keep trekking on and reach our goals, but here are a few things to try:

Step back and look for new routes.

Over the years we have conducted a team building event called the electronic maze (see 5 lessons from the maze).  Envision a giant chess board comprised of 54 squares, where some squares beep and others do not, and teams are trying to get from one side to the other stepping only on non-beeping squares. Maze Route

At one point in their journey through the maze, people tend to get stuck and keep running into beeping squares as they move forward to the other side.  The path goes backward here – but EVERY TEAM we have ever worked with has repeatedly stepped on one or more of the “beeping” squares that are in front of them.  Even after repeated failed attempts stepping on the same beeping squares over and over, they cannot fathom that if they just take a step backward, they will ultimately move forward.

Sometimes we just need to look around and see if there is a different path to our goal.

Find new tools/knowledge.

Do you have the right equipment to overcome your obstacles?  Phil and his team attempted to rappel down the cliff and felt it too dangerous.  Today, many climbers specifically go to climb and rappel down that very cliff.  The equipment and knowledge that people have today are much better than what they had 90 years ago.  Are there new or different tools that you could use to overcome your road block?  Would additional knowledge help you in continuing your journey?

Push on through.

Sometimes we just have to grit our teeth and power on through.  As Dory says, “Just keep swimming.  Just keep swimming.”  There are many times when we reach a point of dismay and our mental energy and enthusiasm collapse because it is going to be longer or harder than we thought.

If the goal is important, then sometimes the best solution is to continue to trudge on.  We can think of this as applying Newton’s first law of motion, “An object at rest stays at rest and an object in motion stays in motion with the same speed and in the same direction unless acted upon by an unbalanced force.” (NASA.com)  Our movement towards the goal has stopped, so we need to apply an unbalanced force upon it to get it moving again.

Plan ahead for obstacles.

Just because our mental illusions often trick us, does not mean that we will always be fooled by them.  Before beginning our journey, we can carefully map out the process and try to visualize what potential roadblocks we could encounter.  That process helps prepare us for when we do run into an issue.  In other words, we have primed ourselves and our expectations so that dismay will not fully knock us off our course.  Specifically, we should be asking ourselves:

  • What might happen that could derail the journey
  • What are external forces that could impact this process
  • What are internal forces that could affect this process
  • If we run into one of these obstacles, how will we approach it (“If ________ happens, then we will do __________.”)

We should also tap into our social networks and see if other people we know gone through this process or attempted this change.  These people can be our mentors and help work through with us some of the unforeseen obstacles that we had not thought about.  Their experience and knowledge can not only help identify potential barriers and how to overcome them but also might point us on a route that avoids those obstacles altogether.

Reexamine your goal.

Lastly, reexamine your goal.  Is it worth the effort, time and trouble that it will now take you to achieve?  If it is, keep going for it.  But don’t just blindly go on just because you started.  Climbers too often focus on reaching the summit at peril to their own lives.  Ed Viesturs, renowned mountaineer and bestselling author who’s summited Everest seven times says, “I’ve always had this motto that climbing has to be a round trip. I’ve always understood that getting off the mountain was more important than getting to the top…It’s OK. It’s not a failure…If you’re rushing, if you’re thinking it has to happen today, then you’re going to make bad decisions.” (Time.com) Sometimes it is ok to stop and say, not today.  I’ll try this some other time when conditions are better, or I’m in a better spot.

 

*A common mistake is for people to call the Teton Range “The Grand Tetons.” The Grand Teton is a single mountain while the mountain range’s proper name is “the Tetons” or “the Teton range.”

**Thanks to Michael Anschel for introducing me to the story of Disappointment Peak.

Page 1 of 6

Powered by WordPress & Theme by Anders Norén